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Customer support

Customer support

Nexti customer support services

Multi-channel customer support outsourcing solutions.

Enhance your customer retention rate, boost brand awareness, and foster client loyalty.

Why choose Nexti customer support?

Human-Oriented Approach

We at Nexti firmly believe that human interaction is critical in providing exceptional outsourced customer service. Clients who can speak to call centre service agents are more satisfied with the experience than those who only interact with digital channels because human assistance always provides a deep connection.

24/7 Engagement

We understand that your clients may need help at any time of the day or night. Our team prides itself on our 24/7 customer support, which includes live chat and phone calls. Regardless of the time, customers can rely on Nexti experts.

Unstoppable Education

In customer support outsourcing, a team of dedicated agents plays a pivotal role. All our crew members are specially trained for your business needs and solely focused on providing customer support to your clients. Also, each agent constantly learns and attends our niche’s best training and seminars. Continuous education is another excellent benefit of our qualified team.

Empathy and Consistency

From the beginning, Nexti considers the most common challenge of outsourcing — the inconsistency of processes. Thus, our goal is to provide your customers with quality and consistent support across multiple channels and in line with your brand’s policies and values. Also, we understand how vital sincerity and empathy are when communicating with clients. We respect their feelings and take their concerns seriously.

Nexti customer support advantages

The best prize is the trust of customers.
Conquer it with Nexti

With our crew of highly specialised experts, you will become a recognizable and trusted brand in your niche. Cooperating with Nexti, you will help your clients instantly — in minutes, not hours or even days. We also answer your customers’ questions they didn’t even have time to ask.

Our services save time, nerves, and money.
One team, so many savings.

If you decide to open a support department and hire staff, you will spend many times more on this than contacting Nexti for a service. In addition to providing first-class solutions, we also take care of the recruitment and onboarding of each employee in your team. Nexti's experts teach customer support best practices and answer questions in a way that preserves and enhances your brand image. Our goal is your success.

We are best at creating brand-safe customer service.
Let’s dive into a friendly space together.

We are not just customer support but a team of trained agents who know the specifics of your brand. We contact the client in such a way as to increase the reputation and loyalty of your business. With Nexti, customers won’t have a chance not to fall in love with your product.

Nexti supports your clients through the following:

  • Chat
  • In-App
  • Social Media
  • Phone
  • Email
  • Chat
  • In-App
  • Social Media
  • Phone
  • Email

Our talented team takes an omnichannel approach with the support of your clients. It doesn’t matter what it is, a call, email, or chat — Nexti will provide your customer with the most convenient and informative way of interaction. With us, your audience is always super comfortable.

The three aspects we are focusing on here are:

  • Direct communication with your brand
  • Lightning solutions for customer problems
  • Quick response to clients’ requests
  • Direct communication with your brand
  • Lightning solutions for customer problems
  • Quick response to clients’ requests

And what about qualified technical support?

Technical problems are eternal.
No matter how hard your team tests the product, it is no substitute for qualified technical support. Find out how Nexti can help you: visit our technical support page to learn more about this outsourcing service.

Explore now

Ready to talk? Don’t wait!

UTR 10350 22057
71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, ENGLAND
E-mail: info@nexti.team
Phone: +442045773463

Corporate training of personnel

An integral part of the successful development of the team is the ongoing training and development of employees. Getting new knowledge, your specialists will apply it in practice, which is why it is important that the team always have the opportunity to learn. So your business will gain momentum and develop which will lead to new opportunities, goals, and scaling.

Collecting a package of documents

It’s not a secret for anyone that after you have been chosen and offered the desired job, many organizational issues need to be resolved. We provide such a range of services as preparation of a package of documents, as well as full support and consultation at all stages of registration.

THANK YOU FOR YOUR INTEREST!

Leave a request for this service tariff. Our manager
will contact you shortly to clarify the details.

    Drawing up a resume

    We professionally compose a resume from scratch that will represent you, and your skills in front of various companies. We will put all your contact information, photo, and place of residence in the correct order. As well as work experience, examples of work, and the desired position. We will create an interesting design that will be remembered by employers, which will give a greater chance of getting the desired job and position. Our experts are ready to help you with this.

    Definition of professional skills

    One of the essential parts of finding a job for job seekers is identifying abilities and preferences. We study you and your skills in order to find a suitable job in accordance with your capabilities in which you can prove yourself, receive high wages and grow up the career ladder. To do this, our team employs highly qualified specialists who, after analyzing, will be able to suggest in which direction you need to move and what to improve in order to become indispensable professionals in their field.

    Preparing for the interview

    We know what questions often arise during interviews. Usually, untrained job seekers get lost in front of large companies. Even experienced specialists cannot always find an answer to a trivial question. But in connection with our work, we study all possible questions and situations that may arise at the interview stage and in order to prepare you at the highest level. It is important for us that you get the job you dream of.

    Promotion of a specialist in the labour market

    One of the most significant moments in working with an applicant is his promotion. Before hiring an employee, the company carefully studies all the information about him. Therefore, it is important that in all social networks, in the labor market, and in any community, you demonstrate your positive sides, as well as professional qualities. Then the chances increase 100%. If you do not pay attention to this moment, then the chances of getting a job are minimal. Since a secretive person inspires less confidence in the company.

    Development of a strategy and plan for job search

    Developing a personal strategy is a special approach to achieving personal goals, based on a deep analysis of the life situation and development trajectory, identifying true needs and opportunities, as well as creating a strategic plan for achieving goals, balanced in time and resources, which will lead us to our goal.

    Drafting cover letters

    The document that you attach to your resume order to tell how your skills and experience will be useful to the future employer, what goals you pursue, and what you want to get from the job. We write competent cover letters that help the employer choose you.

    Sending CVs to leading companies

    We have interaction and the opportunity to enter large successful and constantly developing companies that need good specialists. It is important not only to find a decent high-paying job but also a reliable place that will guarantee our clients safety, guarantees, and development.

    Placement of resume on job search portals

    We also post your resume on various reliable paid platforms, which in turn increases the demand for employers and the ability to create a wide range of proposals to select the most profitable for you. We have more than 100 such sites in our database, which allows us to effectively find work for applicants as soon as possible.

    Providing a database of applicants

    Due to the fact that we work not only with business clients but also with individuals. We are building a database of applicants who are ready to work. You can browse this database and communicate with specialists directly. This allows you to quickly find the right candidate for the required position.

    Maintaining personnel records

    Many companies do not know how to keep personnel records, and what it is. Leave it to us. We will put things in order in the documentation and provide your production with strong employees who can grow your business.

    Selection of employees for the company

    We thoroughly study the industry and the specifics of your business and thereby understand what kind of employees you need. The specialists of our company study all candidates, select those that fit the search criteria, conduct a personality analysis and provide you with a complete list of those who will suit you the most.

    Professional analysis of the personal qualities of applicants

    This stage is very important for any company. Since poorly selected and unqualified specialists can lead to a deterioration in the business process. That is why we pay great attention to this stage. Our experts communicate with applicants, study their psycho type, habits, skills, and work experience. After a thorough analysis of the candidate, it is determined whether this candidate is suitable or not.

    Labor market research

    The labor market today is very volatile and changeable. Our task is to monitor the market, study needs, and be aware of changes in general. This is a rather laborious process that requires special knowledge. The analysis allows you to be in the center of changes and know the relevance of salaries in the market for certain job responsibilities. We strive not only to find a good highly qualified specialist for you but also to correctly distribute the budget that is needed for the employee position.

    Development of job descriptions

    We distribute and shape the departments of your company and job responsibilities for all specialists. To do this, we analyze the entire business industry and conduct research that will help identify what job responsibilities are necessary for the full and effective work of your business.

    Consultation of specialists and experts in labour law matters

    We solve any issue related to the labor code. We will show you how best to solve problems within the framework of the law, without violating the law.

    Express search for employees

    It’s no secret that force majeure happens, for example, an employee gets sick, or quits at an unexpected moment. As soon as possible, we will help you find the required specialist. It is important for us that the business process does not stop and bring income to its owners.

    Selection of employees for outsourcing

    If you need to complete a task but do not want to hire separate employees for this, we will provide you with a list of specialists (freelancers) who can help you solve the necessary task at remote work. At the same time, they do not have to be hired, it is enough just to conclude an agreement on the project.

    Consulting on personnel management

    You don’t know how to build a workflow and a positive atmosphere in a team that will successfully implement all your tasks? We will help you choose the right HR tactics. Business is a large mechanism in which everyone performs their function, and a competent management approach to personnel is an integral part of success.

    Recruiting staff outside the region

    Are you opening a branch or subsidiary and you need employees who will ensure the continuous development of the company? We will be able to select them to suit your requirements, just leave it to us, our specialists, professionals in this matter.

    Drawing up a resume

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    350 €

    To order